Refund & Cancellation Policy
Operator: Zhangjiajie China International Travel Co., Ltd (张家界中国国际旅行社有限公司), Licence ID L-HUN-08011.
Current status: The experiences on this website are currently shown for information only and are not accepting bookings. No payment is collected at this stage. This policy applies to all paid bookings once booking becomes available, and we will keep it publicly available at all times.
1. Cancelling by you
Cancellation takes effect at the time we receive your written request by email (support@travelchinavip.com) or WhatsApp (+86 181 5333 3141). The fee is calculated on the total booking price, by days before the first service of your itinerary:
| Days before first service | Cancellation fee | Refund |
|---|---|---|
| 30+ days | None (any third-party costs already incurred by us on your behalf are deducted at cost) | Remaining balance refunded in full |
| 15–29 days | 20% | 80% |
| 8–14 days | 40% | 60% |
| 3–7 days | 60% | 40% |
| Under 72 hours / no-show | 100% | 0% |
These percentages are our standard default schedule and may be adjusted for specific products; the fee schedule shown on each bookable product page before payment always prevails.
2. Changes by you
Date changes and participant changes requested 15+ days before the first service are free of administrative charges; you pay any price difference from suppliers. Changes inside 15 days are treated as cancellation of the original booking plus a new booking, unless we agree otherwise in writing.
3. Cancelling by us
If we cancel a departure, you receive a full refund of every amount you paid, with no deduction. We will not substitute a different service without your explicit agreement; if you accept an alternative and it costs less, we refund the difference.
4. Force majeure
Where the trip cannot proceed for reasons beyond anyone's control (natural disasters, government restrictions, epidemic controls, etc.), both parties may terminate under Articles 65/67 of the PRC Tourism Law: we refund the fees you paid minus amounts actually and unavoidably spent on your behalf (e.g. tickets, permits, prepaid accommodation charged to us by suppliers). We will provide documentary evidence of these costs on request.
5. Refund method and timeline
- Refunds go back to the original payment method and payer. We do not refund to third-party accounts.
- Refunds are issued within 10 business days of written cancellation confirmation; card/network processing times may add a few days on top, and any processor/bank fees charged on the original payment are deducted at cost.
- Currency: refunds are made in the original payment currency. Exchange-rate differences are borne by the payer.
6. No-show and early departure
No-show at the agreed meeting point, or leaving the itinerary after it has started, is treated as voluntary cancellation: no refund is due for unused services, and any additional costs arising are borne by the participant.
7. Visas and travel documents
We do not process visas. Visa refusal is not covered by force majeure; the standard cancellation schedule in Section 1 applies. Please confirm visa requirements with the Chinese embassy or consulate in your country before booking.
8. How to request
Email support@travelchinavip.com or WhatsApp +86 181 5333 3141 with your booking reference. We confirm receipt within 1 business day and the refund assessment within 3 business days.
9. Governing law
This policy and all bookings are governed by the laws of the People's Republic of China. This policy is provided in English and Chinese; in case of conflict the Chinese version prevails.